Terms & Conditions
1. About Us
This website is operated by Best of England. Throughout these Terms, “we”, “us” and “our” refer to Best of England.
These Terms apply to all users of this website and anyone who places an order with us. By using our website or purchasing from us, you agree to these Terms.
You must be at least 18 years old to place an order.
2. Our Products
We sell books, guides, maps, gift bundles and related products.
We make every effort to describe and photograph our products accurately. However, small variations may occur between product images shown on screen and the item received, including differences in colour, finish, packaging or presentation.
Any props, backgrounds or lifestyle items shown in product photography are for illustration only unless clearly stated as included.
3. Orders
When you place an order, you are making an offer to purchase the items in your basket.
We reserve the right to refuse or cancel any order, including where:
a product is unavailable
payment has not been authorised
there has been a pricing or product description error
we suspect fraud, misuse or unauthorised activity
delivery information is incomplete or incorrect
If we cancel an order before dispatch, a full refund will be issued.
4. Pricing & Payment
All prices are shown in GBP (£).
Payment must be made in full at the time of ordering.
We reserve the right to amend prices, offers, discounts and product availability at any time.
Discount codes and vouchers:
are subject to their own promotional terms
cannot be combined unless stated otherwise
have no cash value
may be withdrawn or amended at any time
If an item is listed at an incorrect price, we reserve the right to cancel the order or contact you to confirm whether you wish to proceed at the corrected price.
5. Delivery
Estimated delivery times are provided as guidance only and are not guaranteed.
We are not responsible for delays caused by:
courier or postal service disruption
severe weather
seasonal demand
incorrect delivery information supplied at checkout
events outside our reasonable control
You are responsible for ensuring your delivery details are correct before placing your order.
Risk in the goods passes to you once the order has been delivered to the address provided.
Additional charges may apply if an order has to be re-sent due to incorrect or incomplete delivery details.
6. Returns, Refunds & Cancellations
You have the right to cancel most online orders within 14 days of receiving your goods.
To request a return, please contact us within 14 days of delivery. Items must then be returned to us unused, in resaleable condition and, where possible, in their original packaging.
You are responsible for return postage unless the item is faulty, damaged or incorrect.
We reserve the right to reduce or refuse a refund where returned items are damaged, used, incomplete or not in resaleable condition.
Refunds will be processed to the original payment method once the returned goods have been received and inspected.
7. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 7 calendar days of delivery.
Please include:
your order number
clear photographs of the issue
photographs of the packaging
a short description of the problem
Where an item is confirmed to be damaged, faulty or incorrect, we will offer a suitable remedy, which may include a replacement, repair or refund.
Nothing in these Terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015.
8. Product Availability
All products are subject to availability.
We may limit quantities, withdraw products, amend bundles or substitute packaging where necessary.
Where a product or bundle component becomes unavailable after your order is placed, we will contact you where appropriate to offer an alternative, refund or cancellation.
9. Intellectual Property
All content on this website, including text, photography, branding, logos, product images, graphics and design, belongs to Best of England or its licensors.
You must not copy, reproduce, modify, distribute or commercially use any content from this website without our prior written permission.
Purchasing a product does not grant any rights to reproduce, resell, scan, copy or commercially exploit the books, images, maps or other materials supplied.
10. Website Use
You agree to use this website only for lawful purposes.
You must not:
attempt unauthorised access to our systems
upload malicious software or harmful content
interfere with the operation of the website
scrape, copy or extract website data using automated tools
misuse discount codes, checkout systems or promotional offers
We reserve the right to suspend or restrict access where misuse is suspected.
11. Privacy & Data
Personal information submitted through this website is handled in accordance with our Privacy Policy.
We comply with UK GDPR and the Data Protection Act 2018.
You may request access to, correction of, or deletion of your personal data by contacting us.
12. Force Majeure
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including:
fire, flood or severe weather
pandemics
government restrictions
industrial disputes
supplier failure
courier disruption
internet, payment or technical outages
Where possible, we will notify affected customers and work to resume normal service as soon as reasonably practicable.
13. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
indirect or consequential losses
delays caused by couriers or events outside our control
minor differences between product images and the item received
loss arising from incorrect delivery information supplied by you
misuse of products after delivery
Our total liability relating to any order shall not exceed the amount paid for that order.
Nothing in these Terms limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any liability that cannot legally be excluded under English law
14. Complaints
If you are unhappy with your order or our service, please contact us using the details provided on our website.
We aim to:
acknowledge complaints within 2 business days
resolve complaints within 14 calendar days where reasonably possible
If we cannot resolve a dispute directly, you may refer the matter to an alternative dispute resolution provider or the courts of England and Wales.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to These Terms
We reserve the right to update these Terms at any time.
The latest version will always be published on our website.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
